At Loft-Beds.net, our goal is to provide our customers with high quality products and unparalleled customer service so that they can take pleasure in every purchase.

If you have questions or concerns about any of our products or policies, a member of our courteous, knowledgeable customer service staff will be glad to assist you via phone, fax or email. No matter what your inquiry is, we are here to help!

If you are not 100% satisfied with your purchase, please contact our customer service center to arrange for a return. All returns are subject to a 25% restocking fee, and will be evaluated on a case-by-case basis. Shipping fees are non-refundable, and the customer is required to pay all return shipping fees before the refund is processed. Damaged items and custom orders may not be returned at any time.

We can be reached by phone at 1-888-883-5860, or via fax at 1-877-639-7908. For detailed responses to your most sensitive concerns, email us at CustomerService@Loft-Beds.net. During the regular business week, we will do our best to respond to your query within 24 hours.

We strive to make your online shopping experience as easy and straightforward as possible. We would love to hear your comments about our website and our customer service center so that we can help serve you better. We look forward to hearing from you!